Diploma in Quality Management
Topic: Diploma in Quality Assurance (QA)
Date: 9 September 2014 (Tuesday)
Venue: Penang Training Centre
Fees / Pax: RM550/pax
Certificate: Normal 1-Day Certificate
Exam: Pass Exam - pay 100 Euro for Diploma
Date: 9 September 2014 (Tuesday)
Venue: Penang Training Centre
Fees / Pax: RM550/pax
Certificate: Normal 1-Day Certificate
Exam: Pass Exam - pay 100 Euro for Diploma
Quality management is an integral part of the functioning of many businesses and organisations,
both small and large, around the world. Of all quality management system regimes, the ISO 9000
family of standards is probably the most widely implemented worldwide. This online Diploma course
will introduce the learner to the whole area of quality management, standards such as ISO 9000 and
its specifications and costs.
Topics such as Cost of Quality and what tools are used in Total Quality Management are covered
in more detail. The Cost of Quality is a term that's widely used and widely misunderstood. It isn't
about the cost of creating a quality product or service, rather it's the cost of not creating a quality
product or service.
Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and
Pareto Diagrams. Any business with high service quality will meet customer needs while remaining
economically competitive. In this online course you will learn what service quality means and how it
can be applied within service industries.
You will learn more about the practices and procedures that can be used to improve customer
satisfaction. This Diploma course will be of great interest to all quality management professionals
who would like to learn more about the application of quality management within an organisation,
and to all learners who are interested in developing a career in the area of quality management.
Learning Outcome
Having completed this course the learner will be able to:
- Describe an overview of Quality Management;
- Define Total Quality Management;
- Describe Quality specifications and costs;
- Explain Total Quality Management tools and external benchmarking;
- Describe and explain ISO 9000;
- Explain service quality management;
- Describe Six Sigma Quality;
- Define what Total Quality Management is;
- Describe what cost of quality means and how it is measured;
- Describe in detail how the ISO 9000 and QS 9000 standards function;
- Describe the tools of Total Quality Management;
- Describe quality measurement in service industries;
- Describe the role of Six Sigma quality systems;
- Define what Service Quality is;
- List examples of service industries;
- Explain the "moment of truth" in service;
- Describe customer acceptance criteria;
- Define the dimensions of service quality (reliability and responsiveness);
- Describe what is meant by customer satisfaction;
- Explain what the service quality gap means;
Modules in Diploma in Quality Management
Module 1: Introduction to Quality Management
Module 2: Diploma in Quality Management - First Assessment
Module 3: Understanding Cost of Quality and TQM Tools
Module 4: Diploma in Quality Management - Second Assessment
Module 5: Introduction to Quality Standards
Module 6: Diploma in Quality Management - Third Assessment
Module 7: Service Quality for Service Industries
Module 8: Diploma in Quality Management - Fourth Assessment
Module 9: Diploma in Quality Management - Final Assessment
DETAILS
Module 1: Introduction to Quality Management
Quality Management Systems - Learning Outcomes
Quality Management Systems - Part 1
Quality Management Systems - Part 2
Quality Management Systems - Part 3
Quality Management Systems - Part 4
Quality Management Systems - Part 5
Quality Management Systems - Part 6
Quality Management Systems - Part 7
Quality Management Systems - Part 8
Quality Management Systems - Part 9
Lesson Summary
Module 2: Diploma in Quality Management - First Assessment
You must score 80% or more to pass this assessment.
Module 3: Understanding Cost of Quality and TQM Tools
Costs of Quality and TQM Tools - Learning Outcomes
Costs of Quality and TQM Tools - Part 1
Costs of Quality and TQM Tools - Part 2
Costs of Quality and TQM Tools - Part 3
Costs of Quality and TQM Tools - Part 4
Costs of Quality and TQM Tools - Part 5
Costs of Quality and TQM Tools - Part 6
Lesson Summary
Module 4: Diploma in Quality Management - Second Assessment
You must score 80% or more to pass this assessment.
Module 5: Introduction to Quality Standards
Quality Standards - Learning Outcomes
Quality Standards - Part 1
Quality Standards - Part 2
Quality Standards - Part 3
Quality Standards - Part 4
Quality Standards - Part 5
Quality Standards - Part 6
Lesson Summary
Module 6: Diploma in Quality Management - Third Assessment
You must score 80% or more to pass this assessment.
Module 7: Service Quality for Service Industries
Service Quality - Learning Outcomes
Service Quality - Part 1
Service Quality - Part 2
Service Quality - Part 3
Lesson Summary
Module 8: Diploma in Quality Management - Fourth Assessment
You must score 80% or more to pass this assessment.
Module 9: Diploma in Quality Management - Final Assessment
You must score 80% or more to pass this assessment.
both small and large, around the world. Of all quality management system regimes, the ISO 9000
family of standards is probably the most widely implemented worldwide. This online Diploma course
will introduce the learner to the whole area of quality management, standards such as ISO 9000 and
its specifications and costs.
Topics such as Cost of Quality and what tools are used in Total Quality Management are covered
in more detail. The Cost of Quality is a term that's widely used and widely misunderstood. It isn't
about the cost of creating a quality product or service, rather it's the cost of not creating a quality
product or service.
Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and
Pareto Diagrams. Any business with high service quality will meet customer needs while remaining
economically competitive. In this online course you will learn what service quality means and how it
can be applied within service industries.
You will learn more about the practices and procedures that can be used to improve customer
satisfaction. This Diploma course will be of great interest to all quality management professionals
who would like to learn more about the application of quality management within an organisation,
and to all learners who are interested in developing a career in the area of quality management.
Learning Outcome
Having completed this course the learner will be able to:
- Describe an overview of Quality Management;
- Define Total Quality Management;
- Describe Quality specifications and costs;
- Explain Total Quality Management tools and external benchmarking;
- Describe and explain ISO 9000;
- Explain service quality management;
- Describe Six Sigma Quality;
- Define what Total Quality Management is;
- Describe what cost of quality means and how it is measured;
- Describe in detail how the ISO 9000 and QS 9000 standards function;
- Describe the tools of Total Quality Management;
- Describe quality measurement in service industries;
- Describe the role of Six Sigma quality systems;
- Define what Service Quality is;
- List examples of service industries;
- Explain the "moment of truth" in service;
- Describe customer acceptance criteria;
- Define the dimensions of service quality (reliability and responsiveness);
- Describe what is meant by customer satisfaction;
- Explain what the service quality gap means;
Modules in Diploma in Quality Management
Module 1: Introduction to Quality Management
Module 2: Diploma in Quality Management - First Assessment
Module 3: Understanding Cost of Quality and TQM Tools
Module 4: Diploma in Quality Management - Second Assessment
Module 5: Introduction to Quality Standards
Module 6: Diploma in Quality Management - Third Assessment
Module 7: Service Quality for Service Industries
Module 8: Diploma in Quality Management - Fourth Assessment
Module 9: Diploma in Quality Management - Final Assessment
DETAILS
Module 1: Introduction to Quality Management
Quality Management Systems - Learning Outcomes
Quality Management Systems - Part 1
Quality Management Systems - Part 2
Quality Management Systems - Part 3
Quality Management Systems - Part 4
Quality Management Systems - Part 5
Quality Management Systems - Part 6
Quality Management Systems - Part 7
Quality Management Systems - Part 8
Quality Management Systems - Part 9
Lesson Summary
Module 2: Diploma in Quality Management - First Assessment
You must score 80% or more to pass this assessment.
Module 3: Understanding Cost of Quality and TQM Tools
Costs of Quality and TQM Tools - Learning Outcomes
Costs of Quality and TQM Tools - Part 1
Costs of Quality and TQM Tools - Part 2
Costs of Quality and TQM Tools - Part 3
Costs of Quality and TQM Tools - Part 4
Costs of Quality and TQM Tools - Part 5
Costs of Quality and TQM Tools - Part 6
Lesson Summary
Module 4: Diploma in Quality Management - Second Assessment
You must score 80% or more to pass this assessment.
Module 5: Introduction to Quality Standards
Quality Standards - Learning Outcomes
Quality Standards - Part 1
Quality Standards - Part 2
Quality Standards - Part 3
Quality Standards - Part 4
Quality Standards - Part 5
Quality Standards - Part 6
Lesson Summary
Module 6: Diploma in Quality Management - Third Assessment
You must score 80% or more to pass this assessment.
Module 7: Service Quality for Service Industries
Service Quality - Learning Outcomes
Service Quality - Part 1
Service Quality - Part 2
Service Quality - Part 3
Lesson Summary
Module 8: Diploma in Quality Management - Fourth Assessment
You must score 80% or more to pass this assessment.
Module 9: Diploma in Quality Management - Final Assessment
You must score 80% or more to pass this assessment.
